Frequently Asked Questions
Whether you're a new resident, a future neighbor, or just exploring our community, we've compiled the most common questions to make your experience smooth and informed. This is your go-to resource for quick answers from move-in details to amenity access.
You can submit any maintenance requests through the resident portal. We respond to all requests within 48 hours. If you have an emergency, please call immediately.
You can access the gym, pool, and clubhouse using your resident key fob. Each amenity has designated hours, which are posted near the entrance.
We love our furry residents! Each household is welcome to have up to two pets. At ARIUM properties there’s a monthly pet rent ranging from $15-$35 per pet. One-time fees relating to pets vary per property. You can learn more about one-time costs on the property's Fees Page.
To keep our communities safe and comfortable for everyone, we have various breed restrictions at our properties. These commonly include Doberman Pinscher, Chow Chow, Rottweiler, Pit Bull, or any mix of these breeds. To check if your future home has restrictions, please reach out to our on-site team.
If you have questions or want help getting your pet registered, our team is happy to assist!
We’d love to hear about your experience! You can leave a review by visiting our Google Business page and clicking ‘Write a Review.’ It only takes a minute, and your feedback helps us continue improving and serving our residents better. If you prefer, you can also share your thoughts directly with our team through the office phone.
Yes! We provide an inspection form to help ensure everything in your new home meets expectations. During your move-in, our team will walk through the apartment with you and review key details. It’s a great way to make sure your space is clean, functional, and ready for you to settle in comfortably.
We love our furry residents! Each household is welcome to have up to two pets. At ARIUM properties there’s a monthly pet rent ranging from $15-$35 per pet. One-time fees relating to pets vary per property. Please check the property's Fees Page or reach out to our on-site teams for additional information regarding Fees.
We’d love to hear about your experience! You can leave a review by visiting our Google Business page and clicking ‘Write a Review.’ It only takes a minute, and your feedback helps us continue improving and serving our residents better. If you prefer, you can also share your thoughts directly with our team through the office phone.
If you have any questions, feel free to reach out to our leasing office team. We’re here to help with anything from maintenance requests to amenity access and community updates. You can call, email, or stop by during office hours — whatever’s easiest for you.
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ARIUM Surfside at Ponte Vedra Beach
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Resident Support & Resources
Your Resident Portal
At ARIUM, we believe every interaction should be seamless, supportive, and centered around you. Whether you're submitting a service request, checking your lease, or looking for updates, your Resident Portal is built to keep life running smoothly.
Need help beyond the portal? Our team is here for you — because support isn’t just a service, it’s a standard.
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